The police complaints system in England and Wales is overseen by the Independent Office for Police Conduct (IOPC).

The IOPC collects data from all police forces about the type of complaints they are receiving and how long it takes them to look into what has gone wrong. 

This information is used to produce quarterly performance data for all police forces.

You can view the IOPC’s quarterly complaints statistics for Merseyside Police by clicking the link below:

Merseyside Police - IOPC data

The IOPC also publish annual police complaints statistics:

View the IOPC’s annual statistics report Overview of complaints handling

As part of her commitment to being transparent, the Commissioner reports on how she maintains an overview on how she holds the Chief Constable to account for how Merseyside Police are handling complaints. This is done via a number of means and reported through the following processes:

  • Public Scrutiny Meetings
  • 1:1 Meetings with the Chief Constable
  • Annual Complaints Monitoring Report to the Merseyside Police and Crime Panel
  • Regular internal Meetings with Merseyside Police teams including the Professional Standards Department and Civil Litigation Teams.