Complaint Reviews

On February 1st, 2020, the Home Office introduced new legislation giving Police and Crime Commissioners the responsibility for complaint appeals.

This page provides details on how you can request a review into how your complaint has been handled by the police.

If you are making an initial complaint about a police officer, member of police staff, police community support officer or special constable of Merseyside Police, you should still use the ways detailed here.

If you are dissatisfied with the way your complaint has been handled by Merseyside Police’s Professional Standards Department you can use the forms below to ask for a review.

There are two types of review. They are:

  • A review into the findings, the outcome or the information you have been provided following the investigation into your complaint
  • A review into how the police have handled your complaint when there has been no investigation.

If you disagree with the outcome of either method, you can request a review using the forms below.

Please note, a request must be made within 29 days of the date of the letter telling you about the outcome of the complaint. This includes the time your request spends in the post.

Request a review

Please click on the links below to access the apppropriate forms:

Once you have completed these forms, please send them to:

The Police Complaints Review Adjudicator,
The Office of the Police and Crime Commissioner,
Mather Avenue Training Centre,
Mather Avenue,
L18 9TG.

Alternatively you can send them by email by clicking here 

All review forms sent by email are forwarded to a secure email account at the Office of the Police and Crime Commissioner. However, you may wish to consider setting up an ‘Egress’ email account to ensure additional security when sending from an individual email account.

Setting up an Egress account

Egress Software Technologies is a provider of hosted and on-premises encryption services - designed to secure all forms of electronic information.

The OPCC email gateway is secure. However you may wish to consider setting up a separate ‘Egress’ email account to ensure additional security from your own accounts.

You can set up/create an account by accessing the Egress Switch website.

Please find an easy-to-use step-by-step guide on how to use the Egress system here.


Under the new Home Office legislation, police forces and the Independent Office of Police Conduct (IOPC) will need to write to the PCC when any investigation has taken more than 12 months to explain the reason and set out how they plan to conclude the investigation. This will then be reviewed every six months.