Have your say on changes to Merseyside Police's general enquiry office service

Merseyside / November 07

Merseyside Police is changing its General Enquiry Office (GEO) service.

Following an extensive review, it has now been confirmed that from March 2020, Merseyside Police will provide 10 General Enquiry Offices, with two in each local authority area. They will be staffed by 33 specially trained enquiry officers and three dedicated supervisors.

This will relieve the force from having to use police officers as cover for General Enquiry officers during staff shortages, as has previously been the case.

By no longer using front line officers to cover gaps in GEO services the force has been able to re-invest approximately 25,000 hours of their time back into patrol. This roughly equates to the ability to respond quicker to 20,000 incidents over the course of a year. In monetary terms this represents a re-investment of over half a million pounds.

The review also recognised that, on average just 1.2 customers per hour attend GEOs across Merseyside and that, with the changing use of technology, many people now prefer to contact the force online or through social media.

These changes will save the force more than £225,000 a year, money which can be directed into frontline policing.

As a result of this review, Speke and Walton Lane police stations will no longer have GEO facilities. This decision is based on the lack of use of these offices and the close proximity of other offices at Marsh Lane and Admiral Street police stations. The force will also continue to work through co-location opportunities with the local authority, and other partner agencies, to maximise the joint services provided in the future

The decision on the changes to this service are ultimately down to the Chief Constable and are operational (please see full announcement here), but as your representative on policing, the Commissioner would welcome your views.

This comes a year after the force proposed reducing the number of GEOs from 12 to four; a proposal rejected by the Commissioner who asked them to find a revised solution which would provide a greater level of service to communities across Merseyside.

Jane Kennedy said: “Merseyside Police is changing the way face-to-face enquiry services are delivered. These changes will save more than £225,000 every year, while also ensuring GEOs are run by well-trained, dedicated enquiry staff, rather than by officers who have been pulled off frontline duties responding to emergencies.

“As a result of this review, two locations – Speke and Walton Lane – will continue to function as police stations where operational officers will be based, but will no longer offer a GEO service.

“This is an operational decision made by the Chief Constable following an extensive review looking at the demand for this service and the resources it requires to keep these facilities running with the aim of providing the best possible service to the people of Merseyside.

“While I recognise there is a sound business case for the decision, if anyone has strong views on this announcement I would be keen to hear from you. As your representative on policing, I need to know your thoughts on this decision and I would encourage you to share any feedback or concerns with me.

“It is the Chief Constable’s decision, but it’s my job to understand what the public thinks about this change.”

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What are the changes?

Following these changes, due to be implemented in March 2020, it has been agreed, that the following startions will be open Monday to Friday 10am – 8pm and Saturday 10am – 6pm:

  • St Anne Street
  • St Helens
  • Huyton                                  
  • Birkenhead                                                  
  • Southport

The following stations will be open Tuesday to Friday 10am – 6pm:

  • Admiral Street
  • Newton-le-Willows
  • Kirkby                                   
  • Wallasey
  • Bootle

Under these proposals Speke and Walton Lane will no longer offer a GEO service, but will still function as active police stations

17 Community Police Stations are now located across the force to allow members of the community to speak to officers, face to face, in community hubs:

Merseyside Police Community Police Stations


  • Toxteth Police and Community Resource Centre, 138 Granby Street, Toxteth Liverpool L8 2US
  • Alder Hey Hospital – scheduled to begin building in October 2019 with a two year build programme 
  • Queen Square – Merseytravel are scheduled to begin work as soon as possible and they are looking to handover to Merseyside Police by Spring 2020
  • South Liverpool NHS Treatment Centre (Garston Hospital) scheduled to open mid 2020    


  • Maghull Town Hall, Hall Lane, Maghull, Sefton L31 7BB
  • Ainsdale Railway Station, Shore Road, Southport, PR8 2RF Sefton


  • Hoylake Community Centre, Hoyle Road, Wirral. CH47 3AG
  • Moreton Library/One Stop Shop, Pasture Road, Wirral. CH46 8SA
  • St James Centre, Laird Street, Birkenhead, Wirral CH41 7AL
  • Rock Ferry Library / One Stop Shop, 259 Old Chester Road, Rock Ferry, Wirral CH42 3TD
  • Heswall Library / One Stop Shop, Telegraph Road, Heswall, Wirral CH60 0AF
  • Conway Building One Stop Shop, Conway Street, Birkenhead, Wirral CH41 6JD
  • Bebington Police Station, Civic Way, Bebington CH63 7SF

St. Helens

  • Helena Housing Greenbase, 1 Queensland Place, Thatto Heath, St. Helens
  • Helena Housing Millersdale, 2 -6 Millersdale, Clockface St. Helens WA9 4GE
  • Helena East, 193 Newton Road, Derbyshire Hill, St Helens, WA9 2JR
  • Library Moss Bank, 70 Bowness Avenue, Moss Bank, St. Helens WA11 7EQ
  • Eccleston Police Station, 562 Burrows Lane, Eccleston, St. Helens WA10 5AE
  • Billinge Police Station, Main Street, Billinge Nr Wigan,  St. Helens WN5 7HA
  • Sutton Police Station, Robins Lane, Sutton, St. Helens WA9 3PB
  • Rainford Village Hall, Church Road, Rainford, St. Helens WA11 8HB


  • Prescot Police and Fire Station, Prescot, Knowsley L34 1QG
  • Stockbridge Village Access Point, The Withens, Stockbridge Village, Knowsley L28 1SU
  • Halewood – anticipated handover of the work is January 2020

Online support

Members of the public can now report crime online at or via social media on twitter at @MerPolCC or on facebook /MerPolCC

There are also now dedicated local policing pages for each local authority area on facebook.

As well as the main corporate account @MerseyPolice and the Contact Centre account, there are also eight local twitter account providing news, updates and advice for each area of Merseyside:


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