Social Media

Would you like to get in touch or learn more about the Commissioner online?

You can find the Commissioner on:

However, if your query is serious, private or urgent, please use the Contact page on this website. This page should also be used if you wish to make a formal complaint.

The Commissioner's social media channels are managed by her communications team. If you would like more information, please contact the Commissioner's Press Secretary, Chloe Griffiths, on (0151) 777 5193 or by email.

More information on how we manage these platforms is available through our Social Media Policy.

You can also follow Merseyside Police through a number of social media channels. Take a look here.

Monitoring accounts, responding and replying

We try and respond to as many replies or comments as we can, however it isn't alway possible to respond to every message. Our social media accounts are not currently monitored twenty-four hours a day, seven days a week. We may also miss posts in busy social media traffic.

We may also, on occasion, need to do some research to be able to answer your query or point. This means that it might sometimes take a while before we can get back to you.

If your query is serious, urgent, formal, or involves personal details, please use the details on our Contact page to get in touch directly and in private.

Liking and following

Please don’t be offended if we don’t ‘Like’ or ‘Follow’ you on social media. This doesn’t mean we don’t like you or are not interested in what you have to say, it’s just that the numbers can get too high for us to manage.

We sometimes follow or like people who provide information that is pertinent to our work (for example government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many local people. We also try and lend our support to local and national campaigns.

There will also be times we’ll need to like or follow an account in order to take part in conversations.

Just because we like or follow someone, retweet or share their information, it doesn’t mean that we endorse them.

Sharing and retweeting

We try and share or retweet information that we think will be of interest or use to our followers, however please don’t be offended if we don’t retweet something you want us to.

As a trusted organisation, any sharing of information could be seen as endorsement of a particular view, individual or organisation, and it’s important that we remain impartial and protect the reputation of the office and the Commissioner.

Blocking and unfollowing

If we block your account, this will probably be because you’ve followed or liked us purely to promote a product or service, or you’ve contravened the rules of a particular social media space (see Moderation).

If for some reason we unfollow you, it might just be that we’re going through a sort-out or simply cutting down on numbers. If you see that we’ve unfollowed you, please don’t take this a sign of personal rejection!

Moderation

Where possible, we rely on the measures of protection and intervention provided by the online community which we are using already has in place (e.g. against illegal, harmful or offensive content), for example by flagging comments or alerting them to any breaches of the site’s terms and conditions.

We reserve the right to remove any contributions or block users that break the rules of the relevant community, or any of the following moderation guidelines:

  • be civil, tasteful, polite, and relevant;
  • don’t post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive;
  • don’t swear or use hate-speech;
  • don’t break the law or condone illegal activity;
  • don’t post content copied from elsewhere, for which you do not own the copyright;
  • don’t post the same message, or very similar messages, more than once (also called “spamming”);
  • don’t publish yours, or anyone else’s, personal information, such as contact details*;
  • don’t advertise commercial products or services;
  • don’t impersonate someone else or falsely claim to represent a person or organisation;
  • for propriety reasons, don’t use this website or our social media spaces for party political purposes;
  • don’t discuss ongoing cases and investigations because we can’t host or comment on this type of content;
  • be on-topic and relevant – please try and stick to the topic being discussed. Please don’t spam.
  • be respectful – don’t be mean to people! Don’t write malicious or offensive comments, and don’t make personal attacks;
  • don’t incite hatred in the context of race, religion, gender, nationality, sexuality or any other personal characteristic.

*If your enquiry needs us to have your personal details, please use our formal Contact page for ways to get in touch rather than social media.